My UX health audit scored the old Service Alert flow 28 out of 125. It asked who before what, buried the submit button, and threw every error at once in toasts that disappeared before you could read them. This prototype is what came next.

Store teams start with what’s wrong, then pick the vendor. The form stays short, the submit button stays in view, and notes take voice input for when your hands are full. Alcohol is a tag on the alert, not a duplicate issue type.

The panel on the right is the part I’m proudest of. GlobalWorx runs across dollar stores and full-size grocery chains, and each one needs different alert types, modules, and fields. Instead of building a version for each retailer, it’s one flow configured per retailer: switch the store format, turn alert types on or off, or open a form and toggle its fields. Solve it once and it holds everywhere.
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